These terms cover your use of Ghost Setter, provided by The Nickl, LLC ("we", "us"). By connecting an account and using the service, you agree to them.
Ghost Setter replies to Instagram direct messages on your behalf in a writing style built from your own past conversations, qualifies the people messaging you, and books calls onto your connected calendar. It is a tool that assists you. It does not replace your judgement, and you remain responsible for your own business and your own clients.
Every new account starts in draft mode, where replies are written and stored but nothing is sent. Moving to supervised and then live sending happens only with your agreement. At any point you can:
The software, the design, the prompts, the guardrails and everything else that makes up Ghost Setter remain the property of The Nickl, LLC. Nothing in these terms transfers any ownership of it to you. You get a non-exclusive, non-transferable right to use it while your account is active.
Your conversations, your leads' data, your calendar and your Stripe data remain yours. We process them to run the service for you and for no other purpose. We do not sell them, do not share them between coaches, and do not use them to train AI models.
The voice pack built from your own past DMs describes how you write. It is used only for your account and is never applied to another coach's. On termination, or on request at any time, your DM export and your voice pack are deleted, and we will confirm when it is done.
Fees, billing period and any discounted rate are agreed in writing with you before your account goes live. Unless we have agreed otherwise, fees are monthly and in advance, and they are not refundable for a period already served. We will give you at least 30 days' notice before changing your price.
The service is provided as is. We do not guarantee it will be uninterrupted or error-free, and we do not guarantee any particular number of bookings, leads or sales. Anyone who does is guessing.
It depends on Instagram, Meta, ManyChat, Google and other platforms we do not control. If one of them changes or restricts what is possible, features may change or stop, and that is outside our control.
It is a language model writing messages. It can get something wrong. That is precisely why every account starts in draft mode, why the guardrails exist, and why you should read what it writes before you trust it unattended.
To the extent the law allows, our total liability to you for any claim connected to the service is limited to the fees you paid us in the three months before the claim arose. We are not liable for lost profits, lost business or indirect losses.
Nothing here limits liability that cannot lawfully be limited.
If we change these terms materially, we will tell active coaches by email at least 30 days beforehand. Continuing to use the service after that means you accept the change.
These terms are governed by the laws of Oklahoma, United States, and the courts there have exclusive jurisdiction.
The Nickl, LLC
privacy@ghostsetter.app
Note for review: this is a plain-English draft that reflects how the system actually works. It is not legal advice and has not been reviewed by a lawyer. Have one read it before you sign a paying coach to it.